JEYYAR B. BOKO

Walmart Store / Account Manager / CSR / Trainer

12/2020 - 02/2023

• Managed end-to-end Walmart Marketplace store operations, including product listing, inventory updates, and order fulfillment.

• Created optimized product listings with keyword-rich titles, accurate descriptions, and compliant attributes to boost visibility and sales.

• Monitored pricing strategies and competitor activity to maintain competitive positioning and maximize profit margins.

• Handled customer inquiries, returns, and issue resolution with professionalism, ensuring high seller ratings and positive feedback.

• Coordinated with suppliers, manage stock levels, and prevent out-of-stock scenarios.

• Coordinated with logistics partners (UPS, FedEx, and USPS) to track shipments, managing lost or damaged shipment claims.

• Utilized Walmart Seller Center tools to analyze performance metrics, identify trends, and implement improvements.

• Ensured compliance with Walmart Marketplace policies, reducing risk of listing suspensions and account penalties.

• Streamlined workflows by leveraging spreadsheets, automation tools, and reporting dashboards for efficient store management.

• Trained new team members on Walmart Marketplace best practices and operational procedures.

EBay Account Manager / Inventory & Operation Management

1/2018 - 10/2020

• Managed product listings, including writing descriptions, optimizing keywords, and updating inventory.

• Processed customer orders, ensured timely fulfillment, and coordinated with suppliers or shipping carriers.

• Handled customer inquiries, resolved issues, and maintained positive feedback ratings.

• Monitored sales performance, analyzed trends, and implemented strategies to improve conversions

• Ensured compliance with eBay policies and optimized listings for maximum visibility and profitability.

Bookeeper

04/2023 - 10/2023

• Managed financial records, including accounts payable and receivable, reconciliations, and ledger entries.

• Ensured accuracy in transactions and maintained compliance with accounting standards.

• Utilized [Accounting Software, e.g., QuickBooks; Xero] for efficient record-keeping and reporting.

• Monitored sales performance, analyzed trends, and implemented strategies to improve conversions

• Assisted in budgeting and financial planning to optimize company resources.